|Frequently Asked Questions
long will my baggage take to get to my destination?
Transit time varies, but as a rule of hand,
for Greece the transit time of a sea shipment is usually between
4-6 weeks. Please note that transit times are indicative only and
are not guaranteed.
much will it cost me?
and quantities not quoted please contact us by e-mail; fax or phone, with
details of what you wish to send, point of origin and destination.
Hermes Intl Movers pack for me or do I have to do my own packing?
Most clients shipping baggage and non-breakable
items pack their own shipments to minimize cost. We can pack all sizes
of shipment, but minimum charges for packing do apply, so it is not usually
viable for us to pack shipments of less than 35 cubic ft (1 cubic meter)
or 440 lbs (200 kgs).
If you have a large
amount of furniture or other fragile/delicate items we recommend that
we pack for you. Packing charges are variable dependent on size of job,
complexity, and location. If you are packing yourself, we are able to
supply a wide variety of packing materials, for a minimal cost. If we
pack for you we will supply all necessary materials.
the cost include insurance?
comprehensive air and marine transit insurance is available.
I bring my goods into the Hermes Intl Movers warehouse?
Yes you can. If the shipment is large or
complicated, please advise in advance so that we can prepare to
deal with your baggage.
long can I keep the boxes for?
we supply boxes, cartons or packing materials, they may be retained by
you indefinitely, upon payment of a deposit of $ 10.00 per item. Please
bear in mind that cartons and packing materials remain our property until
your shipment is paid in full.
we have to use Hermes Intl Movers cartons or can we use our own?
We are happy to accept any strong/good quality
carton or case. Please remember that cartons should be at least of thick
double wall strength. Hi-fi, stereo, computer, and electrical appliance
cartons are normally intended for domestic distribution with items of
similar weight and measures and as such are usually unsuitable for export
shipment. Such items should be repacked into suitable heavy-duty cartons
or packing cases.
there any weight restriction with sea freight?
weight limits are applied on ocean freight shipments. However, all items
should, unless previously agreed with us, be suitable for handling by
one man. Surcharges will apply to items that require more than one man
to handle them. Such items must be advised to us well in advance. When
packing multiple cartons it is essential to distribute the weight evenly.
Overloaded items are much more susceptible to damage in transit.
I seal the cartons?
should be sealed by owners prior to dispatch. However, they may then be
reopened at the complete discretion of Hermes Intl Movers, for security
purposes only. All shipments are subject to security checks and/or vacis
examination, which may involve a search.
charges do I have to pay at the other end when sending my baggage to arrival
Our door to door charges include the prepayment
of destination port/airport unloading, customs clearance ( taxes
-duties if any does not include), and delivery charges to your residence
overseas. Door to port expressly excludes these services at destination
and as such is less expensive. If you send your goods by air and
send them to arrival airport only, nominal charges will be due to
destination agents for unloading and handling.
Hermes International Movers ship commercial goods?
we do. Please contact our commercial department, in Tel : 718 626-5001
or Toll Free : 877-889-7011 Fax : 718-627-4770 or e-mail us at : firstname.lastname@example.org
Hermes Intl Movers ship motorbikes and motor vehicles?
we do. We provide services for cars and motorbikes for all Greece. We
put your vehicles inside either a 20 or 40 ft container so they come out
unscathed through the journey.
will I be contacted at destination?
ocean freight shipments you will normally be contacted prior to arrival
by our chosen agents. We notify agents well in advance of the arrival
of shipments, and all documents etc. are sent by approved courier. Our
foreign agents can arrange customs clearance and local delivery, if not
already set up with us at the time of shipment. For air shipments, our
agents, or in some cases the airline carrier, will notify you on arrival,
where possible, by telephone. It is essential that we receive either a
telephone, fax or e-mail address so that they can contact you as soon
as possible. Storage charges are levied by airlines and air freight agents
on uncollected shipments. These can be expensive compared to storage charges
levied on uncollected ocean freight shipments.
TOLL FREE 1-(877)-889-7011